Complaints & Grievance Redressal
We value your feedback and are committed to resolving your concerns promptly and efficiently.
Our Complaint Handling Process
We follow a structured process to ensure timely resolution of your complaints
Submit Complaint
Fill out the complaint form with all relevant details
Acknowledgment
We acknowledge your complaint and assign a complaint ID
Investigation
Our team investigates your complaint thoroughly
Resolution
We provide a resolution and take necessary actions
Submit Your Complaint
Please provide all relevant details to help us address your concern effectively.
RBI Compliance & Grievance Redressal
Growcap Services Private Limited follows all RBI (Reserve Bank of India) guidelines and regulations. We work with RBI-registered partner banks and financial institutions to provide financial advisory services.
We are committed to maintaining the highest standards of service and transparency. All complaints are handled in accordance with RBI guidelines and industry best practices.
Important Notes:
- All complaints are acknowledged within 24 hours of submission
- We aim to resolve complaints within 15 business days
- You will receive a unique complaint reference number for tracking
- We maintain complete confidentiality of all complaint details
- If you are not satisfied with our resolution, you can escalate to our management or RBI ombudsman